FAQ
Why Citygarden?
Frequently Asked Questions
Get answers to common queries in our FAQ section.
Discover the difference with our commitment to sourcing only the freshest, locally grown produce. Taste the essence of New Zealand in every bite!
Join us in our commitment to sustainability, where every choice makes a positive impact. Together, we're building a greener future for generations to come!
Flexibility at its finest! Customize your box contents to suit your preferences and dietary needs. Enjoy the freedom to swap items for a personalized experience!
We believe in transparency and traceability, providing insights into the origin and journey of every product we deliver.
We're committed to reducing our environmental footprint by implementing eco-friendly packaging and sustainable delivery practices.
Make the switch to fruits and vegetables
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Payment & Shipping Questions
Find answers to your payment and shipping inquiries here.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers, for your convenience.
Yes, we prioritize the security of your payment information and utilize encrypted technology to safeguard your transactions.
Yes, we offer the option to set up recurring payments for subscription orders, providing a hassle-free experience for regular deliveries.
Yes, we provide refunds for canceled orders, subject to our cancellation policy. Please refer to our terms and conditions for more details.
Our prices include shipping and handling fees, ensuring transparency and no hidden costs for our customers.
We currently deliver to [list of areas], and our delivery coverage is expanding. Please check our website for updates on new locations.
Delivery times may vary depending on your location and order volume. Typically, orders are delivered within [insert timeframe], with expedited options available for urgent orders.
Yes, you can track the status of your delivery through our website or by using the tracking number provided in your order confirmation email.
If you're not home during the delivery window, our courier will leave your order in a safe and secure location or attempt redelivery at a later time.
Yes, we offer contactless delivery options to ensure the safety and convenience of our customers. You can request contactless delivery during checkout or by contacting our customer support team.
Crate Collection & Products
Find answers to your Crate Collection and Products inquiries here.
Your crate will be collected on your next scheduled delivery date.
Yes, If you really do want one though we do sell them for $40 each. Send us an email to arrange. Citygarden@outlook.com
In case of loss or damage, a replacement fee will be charged
Our produce is sourced directly from local farms across New Zealand.
Yes, we offer certified organic produce grown without synthetic chemicals.
We estimate that the boxes feed this many people per week
Small: 1 - 2 people
Large: 2 - 4 people
EX: 4 - 6 people
Packaging & My Account
Find answers to your Packaging and My Account inquiries here.
We encourage returning packaging to support our sustainability efforts. Please hand it to our delivery driver on your next order.
Yes, If you really do want one though we do sell them for $40 each. Send us an email to arrange. Citygarden@outlook.com
In case of loss or damage, a replacement fee will be charged
Your credit card will be charged immediately upon placing your order. Please ensure payment is completed to avoid any delivery delays.
To update your address, simply log into your account and navigate to the 'Account Settings' section. Ensure your address is updated before placing your next order.